FAQs
Customers Questions
How can I use CarDoctor’s services?
You can download the CarDoctor app on your mobile phone. From there, you can consult online with CarDoctor experts via calls or messages, choose and book appointments with partner garages, and receive services at those locations.
What services does CarDoctor provide?
CarDoctor is Vietnam’s leading vehicle service platform, offering various useful features. We not only provide high-quality repair service consultations but also offer 24/7 emergency assistance for any roadside incidents. With a network of over 1,000 partner garages nationwide, you can easily book appointments, track your maintenance history, and even arrange home inspections and repairs. Our smart app allows you to access information conveniently and enhance your lifestyle. CarDoctor is always by your side—let us take care of your car!
Do users have to pay to use CarDoctor?
Downloading and using applications within the CarDoctor ecosystem is completely free of charge. Certain advanced services or integrated programs offered in collaboration with CarDoctor’s partners may incur fees, which will always be clearly communicated in advance with full transparency.
Can I trust the garages in the CarDoctor network?
Absolutely. All garages within the CarDoctor network undergo a rigorous screening process based on the following criteria:
- Quality of service
- Technical expertise of mechanics
- Availability of modern equipment
- Verified customer reviews
CarDoctor only partners with reputable garages that offer transparent pricing and clear warranty policies. We also regularly monitor and remove garages that fail to meet our quality standards.
Is my personal data secure with CarDoctor?
CarDoctor is committed to strict compliance with data protection regulations. All user information is encrypted and securely stored, ensuring full privacy and safety.
Garages Questions
I want to register to become a CarDoctor partner garage. How do I get started?
To register as a CarDoctor partner garage, visit our website and follow the instructions or contact us via phone. We will guide you through the registration process and provide all necessary information.
How does CarDoctor support garages?
CarDoctor helps garages with digital marketing, customer acquisition, appointment management, revenue tracking, and staying updated with the latest trends in automotive services.
Is there a fee for garages to join the CarDoctor ecosystem?
CarDoctor offers flexible partnership models depending on the size and needs of each garage. Initial registration is completely free of charge.